Terms of service

These terms are an agreement between you and Travomobile.com for the use of our website, your account and our eSIM data plans (the "Services"). By creating an account or buying a plan you accept these terms and our privacy policy.

1. Terms of use for our Services

The Services

Travo Data sells mobile data plans delivered on an eSIM, a digital SIM card installed on your device by scanning a QR code. Each plan gives you the data allowance and validity period shown on its page, in the countries listed there, over our partners' mobile networks. Plans are data only: they do not include a phone number for calls or SMS. Your own SIM and number keep working as usual.

Speed and coverage depend on the local network, your device, your location and network conditions, and can vary. We do not guarantee uninterrupted service everywhere in a country.

Your device

• You are responsible for checking, before you buy, that your device supports eSIM and is not locked to another carrier (see Help).
• An eSIM can be installed only once. If you delete it from your device, or install it on a device that does not support it, it cannot be reinstalled or reissued.
• To use data abroad you may need to turn on data roaming for the eSIM and select it for mobile data. Install the eSIM before you travel, while you have Wi-Fi.

Your Travo Data account

• You need an account to buy a plan. You must be at least 16 years old, or have your parent's or guardian's permission.
• The details you give us (name, e-mail, country and mobile number) must be true and current. We register them with the network platform on each eSIM issued to you.
• Keep your password private. You are responsible for purchases made from your account.
• One account may hold several eSIMs, for example for your phone and tablet.

Plans, activation and validity

• Your eSIM is issued, and your plan starts, as soon as your payment is confirmed. The validity period (for example 30 days) runs from that moment, whether or not you have installed the eSIM yet.
• A plan ends when its validity period is over or its data allowance is used up, whichever comes first. Unused data does not carry over.
• From My eSIM you can add a plan to an existing eSIM (both plans stay active) or switch to a different plan. When you switch, the previous plan on that eSIM is switched off immediately and its remaining data is lost; it is not refunded.

Prices and payments

• Prices are shown and charged in USD and include everything you pay us for the plan. Your bank may add its own fees, for example for foreign-currency transactions.
• Card payments are processed by Stripe on its secure page. We never receive your full card number.
• At checkout you choose either a monthly subscription (selected by default) or a one-time purchase.

Monthly subscriptions and renewal

• A monthly subscription renews automatically on the same eSIM at the end of each validity period, at the plan price, and is charged to the card saved at checkout or under Billing. It continues until you cancel.
• We e-mail you a reminder about 3 days before each renewal, and a confirmation after it.
• If a renewal payment fails, we tell you by e-mail and the plan is not extended. Update your card under Billing so we can try again.
• You can cancel any time under Subscriptions, with no fee. When you cancel, the plan is switched off on the network straight away and will not renew. Until the end of the paid period you can resume it from Subscriptions, which switches it back on. Cancelled periods are not refunded.
• Your subscription renews at the price you subscribed at. If we ever need to change it, we will tell you by e-mail at least 14 days before the renewal at the new price, and you can cancel before it applies.

Fair and acceptable use

Plans are for personal use while travelling. You must not resell plans or eSIMs, use them for automated, machine-to-machine or abusive traffic, interfere with the networks, or use them for anything illegal. Networks may apply reasonable traffic management.

Termination and suspension

• You can stop using the Services at any time and ask us to close your account.
• We may suspend or end your plans or account if you break these terms, if we suspect fraud or abuse, or if a network partner or the law requires it. Where the reason is not your fault, we refund the unused part of the plan.
• We may stop selling a plan or a destination at any time. This does not affect plans you have already bought.

Our responsibility to you

We provide the Services with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer. Otherwise, we are not responsible for losses that were not foreseeable, for problems caused by your device, its settings or a deleted eSIM, or for events beyond our reasonable control such as network outages. Our total liability for any plan is limited to the amount you paid for it.

Changes to these terms

We may update these terms. The version on this page applies from its date. For significant changes affecting active subscriptions we will tell you by e-mail in advance.

Law and disputes

These terms are governed by the laws of the country where Travomobile.com is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim there. Please contact us first; most issues are solved quickly.

2. Refund policy

Applicability

This policy applies to all plans bought from Travo Data, including monthly renewals.

Legal right of withdrawal

Where the law gives you a right to withdraw from an online purchase (for example 14 days in the EU and UK), you ask us at checkout to start the service immediately. Your plan starts the moment your eSIM is issued, so the right of withdrawal ends once the plan has been delivered, to the extent the law allows. This does not affect your right to a refund when something is our fault.

Replacements and refunds

• eSIM not delivered: if we take a payment but cannot issue the eSIM or the plan, we refund the full amount automatically to your card.
• Technical problems: if the plan does not work because of a fault on our side or our network partners' side that we cannot fix, we will offer a replacement plan or a refund of the unused part.
• Unused plans: if you have not installed the eSIM and no data has been used, you may ask for a refund within 7 days of purchase; we may decline repeated requests.

No refund or replacement

• Data already used, or plans whose validity period has ended.
• Problems caused by a device that does not support eSIM or is carrier-locked, by device settings (for example data roaming switched off), or by an eSIM that was deleted.
• The remaining part of a plan you switched away from or cancelled.
• Lower speeds or coverage gaps that are normal for the local network.
• Plans suspended because these terms were broken.

How to apply for a refund

E-mail noreply@travomobile.com or use the contact form within 30 days of the purchase or renewal, with your order number and what went wrong (screenshots of the eSIM settings help). We reply within 2 business days. Approved refunds go back to the original card, usually within 5 to 10 business days depending on your bank.

Unauthorised purchases

If a purchase was made from your account or card without your permission, tell us immediately. We will cancel the plan, secure the account and work with you and Stripe on a refund.

Incorrect charges

If you were charged twice or the wrong amount, contact us with the order number and we will refund the difference. Please contact us before opening a dispute with your bank, so we can resolve it faster.

Contact information. Travomobile.com. E-mail noreply@travomobile.com or contact us.